Welcome to our website www.stickvolt.com!
To ensure your understanding of our products and services, we have developed the following terms of reference. Please read them carefully so that you can better solve any problems you may encounter.
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1. FAQ
Our website provides a “FAQ” section covering product specifications, usage, shipping information and other common questions. If you do not find your question, please feel free to contact our customer service team.
2. Contact Us
If you encounter problems during the purchase process or have any questions about the product, please contact us at the following:
Email: ecrossboarder@stickvolt.com
Our customer service team will get back to you as soon as possible and will be happy to answer any questions you may have.
3. Complaints and Feedback
If you have any complaints about our products or services, please let us know. You can contact us by email or submit your questions in the “Feedback” section on the website. We value the opinions of every customer and will take your feedback seriously and handle it in a timely manner.
4. Product Issues
Quality Issues: If the product you received has quality problems, please contact us within 7 days of receiving the goods to apply for a return or exchange.
Shipping Damage: If the item is damaged during shipping, please send us photos and order information within 48 hours of receipt so that we can process it quickly.
5. Refund Policy
For more information about refunds, please review our Refund Terms section. We are committed to ensuring customer satisfaction and will process all refund requests in accordance with our Refund Policy.
6. Other Questions
For any other questions or concerns not stated in the above terms, please feel free to contact us. Our team will be happy to help you and ensure that your shopping experience on our website is smooth and pleasant.
Thank you for choosing our website and look forward to providing you with quality products and services!