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Thank you for choosing us at www.stickvolt.com. We are committed to providing our customers with high-quality products and excellent customer service. If you are not satisfied with your purchase, our refund policy will protect you. Please read the refund terms below carefully:
1. Refund Application Period
If you are not satisfied with the plastic electrical tape you purchased or the product you received has quality problems, please submit a refund application within 7 days of receiving the product.
2. Refund Application Process
Contact Customer Service: Please contact our customer service team via email or customer service phone to submit a refund application and provide the order number and relevant situation description.
Provide photos: For products with quality problems or shipping damage, please attach relevant photos so that we can better process your refund request.
3. Return Conditions
Unused and intact: The product requested for refund must be unused and in its original packaging. If the product has been used or the packaging is damaged, we have the right to reject the refund application.
All accessories are complete: All accessories, manuals and gifts of the product must be returned together.
4. Refund Processing
Once your refund application is approved, we will process the refund within 2 business days. Refunds will be made to your payment account, but may be delayed due to bank processing speeds.
Please note that shipping costs are generally not refundable, unless the order is caused by our error.
5. Refund Rejection
We reserve the right to reject refund requests, especially in the following cases:
The product is not requested within the specified refund request period.
The returned product is not eligible for return, including damage, stains or obvious signs of use.
6. Special Cases
If a refund is requested due to product defects, shipping damage, etc., we will bear the return shipping costs and send you a replacement product or a full refund in a timely manner.
Thank you for your understanding and support. If you have any questions or further needs, please feel free to contact the customer service team, we will be happy to serve you!